FAQ
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FAQ

Frequently asked questions

What Are Your Qualifications?


City & Guilds Level 3 Professional Dog Grooming Certificate OCN Level 3 Dog Grooming Diploma Level 3 Advanced Pet First Aid




Is LudoLoves Grooming Insured?


Yes. Fully insured through HIA International. Certificate available upon request or viewable in the salon.




When should my puppy have their first groom?


It is important for your puppy to get familiar to the grooming environment, including equipment and staff. We provide a Puppy Package to get them used to being regularly groomed and recomend your puppy visits us from around 12 weeks old after their last set of vaccinations.




Will my dog be crated or left on their own?


LudoLoves provides a 1 on 1 service and has a strict no cage / no cage drying policy. Your dog will be with a member of staff at all times.




What if i'm not happy with the groom?


LudoLoves takes great pride in grooming your dog and ensures a high standard of groom. However if you are not completely satisfied please advise us within 24hrs of your appointment and we will do our best to rectify. Client statisfaction is important to us.




What payment methods do you accept?


Cash, Credit / Debit Card, ApplePay, Android Pay.





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